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> I did not receive my Account Activation mail
> I have activated my account but did not receive my Invoice mail
> I received the Invoice mail but can’t read the content
> I have lost my password
> I want to change my password
> I want to view my past Orders and Invoices |
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| I did not receive my Account Activation mail |
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The Account Activation mail is sent to your mailbox immediately you register your details. Due to internet traffic, the mail might be delayed (but, you should receive the mail in a few minutes).
Also depending on your mail server and mail filter configurations, the mail might not be received in your inbox but, delivered into your bulk mail. If this is the case you would need to move it to your inbox in order to receive future mails from our site in your inbox. |
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| I have activated my account but did not receive my Invoice mail |
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Same information as “I did not receive my Account Activation mail”. |
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| I received the Invoice mail but can’t read the content |
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Depending on your mail client, the content of the Invoice mail may not be readable.
You are advised to login to the “TRACK YOUR ORDER” page to download a copy of the invoice. |
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| I have lost my password |
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You are advised to logon to the “TRACK YOUR ORDER” page and click the “FORGOT YOUR PASSWORD?” link, on the “PASSWORD RECOVERY” page submit your userid (usually the email address used in registering).
A new password would be sent to you. |
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| I want to change my password |
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Login to the “TRACK YOUR ORDER” page, click on the “EDIT YOUR DETAILS” link.
Enter a new password and click the GO button (you can also edit your personal information here). |
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| I want to view my past Orders and Invoices |
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Login to the “TRACK YOUR ORDER” page, the list of your previous order(s) are listed.
You can view the details of each order by clicking the “VIEW” link. |
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